Account opening starts with email verification, KYC documents, and a chosen deposit method. Users commonly ask about KYC requirements, supported payment rails, game categories like live-dealer tables and slots, and how withdrawals are reviewed. Questions also focus on our mobile app behavior for low-data streaming of live tables, sportsbook market settlement for events such as Liga 1 or Piala AFF, and esports markets for Mobile Legends, Free Fire, and PUBG Mobile.
This FAQ resolves procedural and technical questions: what documents to upload for verification, which local payment options are supported (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment), how bonus credits are applied, and the expected review windows for withdrawals. We describe the steps you will see in the app and the typical information our team requests during a manual review. We do not promise timelines; we describe operational flows.
Use the FAQ to triage your issue before contacting support. Search or scan the topic list below, follow the step-by-step actions in each answer, and collect the items we list (screenshots, transaction IDs, and KYC copies) so a support ticket can be handled faster. If an answer refers to a regulatory requirement or data practices, see the [[legal notice]] for jurisdiction-specific information and the [[terms]] for account-level rules.
Account and registrationhow to start, KYC verification, password recovery
Payments and transactionsdeposit and withdrawal via e-wallet / mobile banking / local payment / online payment / e-wallet / mobile banking
Game rulesfootball betting, live-dealer tables, slots, esports markets
Security and account careaccount protection and jurisdiction notice
Account and registration
For KYC verification we require a primary identity document and one supporting document. For Indonesian users the primary document is usually KTP (national ID); for foreign nationals we accept a passport. Supporting documents include a selfie with the ID, and a recent proof of address (utility bill or bank statement dated within three months). Upload files via the account verification section; accepted formats are JPG, PNG, or PDF. Typical review may take 24–72 hours; additional requests are possible. Service is available only where local law permits.
Use the "Forgot password" link on the login screen. Enter your registered email or mobile number, then confirm the verification code sent by email or SMS. After code confirmation you will be prompted to set a new password and, if enabled, reconfigure two-factor authentication. If you no longer have access to the registered email or number, open a support ticket with your account ID and a copy of your KYC; we will require identity verification before allowing a reset. Keep copies of any transaction receipts and local references (for example, recent top-up from DANA or e-wallet) to speed verification.
We store account data to fulfil account operations, regulatory checks, and payment settlement. Personal data and KYC documents are encrypted at rest; passwords are hashed. Access is limited to authorised staff and third-party processors (payment providers) only as needed. We retain transaction logs for reconciliation and dispute handling; retention periods vary by jurisdiction. For specific data requests, see the [[legal notice]] and [[terms]] pages which describe access, correction, and deletion options where law permits. We do not share data for marketing outside the processors you opt into.
Payments and transactions
We support transfers to and from major Indonesian banks including e-wallet, mobile banking, local payment, and online payment, and we accept e-wallets and QR payments such as e-wallet, mobile banking, local payment, online payment, and e-wallet. "ENI" is not a recognised bank code in our payment list; if you see it on a transfer receipt, check the payer details and contact support with the receipt. Bank transfer reconciliation is usually processed within our incoming queue; e-wallet and mobile banking deposits often clear faster but may require confirmation during busy periods or national holidays like Idul Fitri.
Withdrawal requests enter an automated and, where triggered, a manual review stage. Automated checks (balance, transaction sanity) complete quickly; manual reviews for KYC, large amounts, or flagged activity can take 24–72 hours. After approval, settlement timing depends on the payout method: e-wallets (local payment, online payment, e-wallet) typically post within hours; bank transfers to mobile banking, local payment, online payment, or e-wallet may take 1–3 business days. Processing times can extend during public holidays (Idul Fitri, Nyepi) or banking maintenance windows. We will ask for additional documents if needed and notify you by email or in-app message.
Games and features
Our platform includes four primary ranges: sportsbook markets (football, MotoGP, badminton; events include Liga 1, Piala AFF, and regional cups), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger with multi-camera studios), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). The mobile app supports low-data live-dealer streaming and table reconnection on unstable networks. Game availability varies by jurisdiction and can change during major sports calendars or local holidays.
Free bets and free spins are promotional credits allocated to an account for sportsbook stakes or slot spins respectively. They appear in your account under the "Promotions" or "Bonuses" section and sometimes in a separate bonus wallet. Each bonus carries conditions: eligible games, wagering requirements, expiry date, and maximum withdrawal limits. Free bets typically settle with stake returned as non-withdrawable credit until rollover is complete. Promotions may be offered around events like Liga 1 rounds or holidays such as Idul Fitri; always check the promotion's terms and the [[terms]] page for regional restrictions.
Support and operational flow
Open the support module in-app or on the website: choose "Submit ticket", select the category (Payments, Account, Games, Technical), and provide your account ID, timestamped screenshots, transaction IDs, and a short description. Attach KYC copies if the issue relates to identity or withdrawals. After submission you will receive a ticket ID and an initial acknowledgement; expected first response time is usually within 12–48 hours, though complex cases or required escalations may take longer. For live-dealer session interruptions, include the table name and round number to help our operations team investigate quickly. Service availability follows jurisdictional limits and may be impacted by local holidays in Jakarta, Surabaya, or other cities.